This information pertains to our retail store in Oshawa. For policies pertaining to our web-store, please refer to our Shipping Policy, Pre-Order Policy, and TCG Purchase Policy pages.
While Skyfox Games strives to provide accurate product and pricing information, pricing or typographical errors may occur. We cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we shall have the right, at our sole discretion, to refuse or cancel any orders placed for the item. In the event that an item is mispriced, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Please note that order cancellations due to an error of ours are not subject to any penalties.
We will gladly accept exchanges on unopened products returned within 30 days of purchase. Products must be accompanied by a receipt and can be exchanged for anything in the store or returned for store credit. If the value of the exchange exceeds that of the item being returned, you will be required to pay the difference and if the value is less than the item being returned, you will be issued the difference in store credit. We do not offer refunds.
We do not accept any returns or exchanges on booster boxes, packs, pop figures or singles.
Skyfox Games reserves the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same credit card and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied to an existing order.
Store credit is issued to an account under the recipient's name. Store credit can only be redeemed in-store and must be used by the person associated with the account. We require a piece of photo ID for the use of store credit and cannot accept any other form of identification. Receipts are not an acceptable alternative to photo ID.
Store credit is not transferable.
If a game you purchased from us has missing or damaged components, please contact the game's publisher for replacements. Most publishers have a contact page and will be able to ship you replacement pieces free of charge. If you need help getting in touch with a publisher, please let us know and we can direct you to the appropriate contact.
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