SKYFOX PRE-ORDER POLICY & FAQ

WHEN WILL MY ORDER SHIP?

All orders containing Pre-Order products will be held until the release/arrival of all items in that order.
Due to factors outside our control (Pandemic, Production delays, etc..) some product may be fulfilled later than the initially posted release dates.

CAN YOU SEND SOME OF WHAT I ORDERED EARLY?

Should you wish to split part of an order to be sent ahead of time, it will require the purchase of an additional $11.99 shipping charge.

REGIONAL RESTRICTIONS

Due to manufacturer policies, all Magic The Gathering and Yu-Gi-Oh! TCG pre-orders can not be fulfilled outside of Canada.

TRADING CARD GAME SEALED PRODUCT PRE-ORDER POLICY

All pre-orders for Trading Card Game Sealed Product are final sale. There will be no refunds issued for the cancellation of TCG sealed products. TCG Sealed Products will not be refunded due to wave-based fulfillment strategies by parent companies.

PRE-ORDER CANCELLATION POLICY

Cancellation of Pre-Orders for Board Games, Role Playing Games, Toys and Figures etc. will incur a 10% Processing Fee for the cancelled items.

PRE-ORDER PRICE GUARANTEE & PRICING

If we lower the price of a Pre-Order product before the release date you will be refunded the difference as store credit that will be added to your account. If we raise the price of a Pre-Order product before or after the release date, the cost to you will not change.

This guarantee does not apply to TCG Singles and TCG Sealed Product pre-orders as they are final sale.

While Skyfox Games strives to provide accurate product and pricing information, pricing or typographical errors may occur. We cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we shall have the right, at our sole discretion, to refuse or cancel any orders placed for the item. In the event that an item is mispriced, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Please note that order cancellations due to an error of ours are not subject to any penalties.

HAS THIS RELEASED/ARRIVED YET?

An item has been released officially upon the removal of the "Pre-Order" text from the name. Release dates are subject to change due to errors or delays in regards to publishing, distribution and/or other unforeseen circumstances.

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