WHEN WILL MY ORDER SHIP?
All orders containing Pre-Order products will be held until the release/arrival of all items in that order.
CAN YOU SEND SOME OF WHAT I ORDERED EARLY?
Should you wish to split part of an order to be sent ahead of time, it will require the purchase of an additional $11.99 shipping charge if the items being sent do not meet the $150 Free Shipping threshold.
PREORDER DEPOSIT CANCELLATION POLICY
A minimum 10% deposit is required for Pre-ordered products. Cancellation of Pre-Orders for Trading Card Game, Sports Cards Products, and Figures will incur a 10% Processing Fee for the cancelled items.
As per our TCG Singles Shipping Policy, all singles sales are final.
Cancellation of Pre-Orders from all other categories (Board Games, Role Playing Games etc.) can be made at any time and no additional fee will be incurred.
PRE-ORDER PRICE GUARANTEE & PRICING
If we lower the price of a Pre-Order product before the release date you will be refunded the difference to your original payment method. If we raise the price of a Pre-Order product before or after the release date, the cost to you will not change.
This guarantee does not apply to TCG Singles as they are final sale.
While Skyfox Games strives to provide accurate product and pricing information, pricing or typographical errors may occur. We cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we shall have the right, at our sole discretion, to refuse or cancel any orders placed for the item. In the event that an item is mispriced, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Please note that order cancellations due to an error of ours are not subject to any penalties.
HAS THIS RELEASED/ARRIVED YET?
An item has been released officially upon the removal of the "Pre-Order" text from the name. Release dates are subject to change due to errors or delays in regards to publishing, distribution and/or other unforeseen circumstances.
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